Telling the story of older people e-mailing: An ethnographical study

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dc.contributor.authorSayago Barrantes, Sergio
dc.contributor.authorBlat, Josep
dc.date.accessioned2016-07-05T07:48:58Z
dc.date.issued2010
dc.description.abstractWhile e-mail is the Internet application most used by older people, very little is known about how they interact with e-mail systems and use them in their daily lives. We undertook a 3-year ethnographical study aimed at revealing and explaining real life e-mailing. We describe and discuss the nature of e-mail use in terms of social circles; frequency, type of content and patterns of communication; relationship with other technologies and activities; motivation and interactive experiences. Within this context of everyday use, we uncover and explain the (relative) importance of several interaction barriers, such as cognitive load, difficulties using input devices and perception of visual information. We claim that cognitive difficulties are much more relevant than difficulties in reading from the screen, for instance, so challenging results of current HCI research with older people. We show and discuss some implications for designing better e-mail systems (and interactive technologies) for older people.ca_ES
dc.identifier.doihttps://doi.org/10.1016/j.ijhcs.2009.10.004
dc.identifier.idgrec022178
dc.identifier.issn1071-5819
dc.identifier.urihttp://hdl.handle.net/10459.1/57350
dc.language.isoengca_ES
dc.publisherElsevierca_ES
dc.relation.isformatofVersió postprint del document publicat a https://doi.org/10.1016/j.ijhcs.2009.10.004ca_ES
dc.relation.ispartofInternational Journal of Human-Computer Studies, 2010, vol. 68, núm. 1-2, p. 105-120ca_ES
dc.rightscc-by-nc-nd (c) Elsevier, 2010ca_ES
dc.rights.accessRightsinfo:eu-repo/semantics/openAccessca_ES
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectOlder peopleca_ES
dc.subjectEthnographyca_ES
dc.subjectE-mailca_ES
dc.subjectReal life useca_ES
dc.titleTelling the story of older people e-mailing: An ethnographical studyca_ES
dc.typearticleca_ES
dc.type.versionacceptedVersionca_ES
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