Accessibility in Inclusive Tourism? Hotels Distributed Through Online Channels
MetadataShow full item record
There is a lack of comprehensive international studies on accommodations for people with disabilities; only small, local-level studies exist. This study aims to show the status of the tourist accommodation sector through the online distribution channel in terms of accessibility to offer more inclusive tourism. A descriptive analysis has been carried out with more than 31,000 hotels from the online travel agency Booking.com, in the 100 most touristic cities in the world. For the first time, an accurate picture of adaptation in the hotel sector for people with disabilities is presented. Results show that the adapted hotel infrastructures by countries are uneven. The main adaptations are those that help to avoid mobility barriers, and in contrast, hotels offer very few adaptations for sensory disabilities such as visual disabilities. Moreover, this study shows that, worldwide, countries with the highest income per capita, such as the United States of America, Canada, Ireland, Australia, New Zealand, Qatar or the United Arab Emirates, have the highest degree of hotel adaptation.
Is part ofSocieties, 2021, vol. 11, núm. 2, 34
European research projects
Except where otherwise noted, this item's license is described as cc-by (c) Martín Fuentes et al., 2021
Showing items related by title, author, creator and subject.
Hotels that most rely on Booking.com - online travel agencies (OTAs) and hotel distribution channels Martín Fuentes, Eva; Mellinas, Juan Pedro (Emerald Publishing Limited, 2018-03-22)Purpose The purpose of this paper is to know which hotels mostly rely on Booking.com, investigating the level of presence on Booking.com around the world by country, hotel size, hotel category and managerial form. Neither ...
Martín Fuentes, Eva; Mellinas, Juan Pedro; Parra López, Eduardo (Emerald Publishing, 2020)Purpose – The purpose of this paper is to determine whether different scales and ways to collect reviews and ratings found on online travel agencies (OTAs) can affect hotels, and whether hotels obtain the same or different ...
Mellinas, Juan Pedro; Martín Fuentes, Eva (Springer, 2019-06-15)The number of reviews on websites like TripAdvisor may improve hotel ratings and hotel rankings, which favors the perception of hotel quality. Previous studies have focused on the total number of reviews for each hotel, ...