Show simple item record

dc.contributor.authorGallizo Larraz, José Luis
dc.contributor.authorCurós, Maria Pilar
dc.date.accessioned2020-03-20T11:21:54Z
dc.date.available2020-03-20T11:21:54Z
dc.date.issued2019
dc.identifier.issn2385-3921
dc.identifier.urihttp://hdl.handle.net/10459.1/68280
dc.description.abstractThe goal of this study to determine what factors influence the job satisfaction amongst the telemarketers from Call Centre in Spain. We developed a suitable methodology to write a questionnaire, which was filled-in by telemarketers from different companies. By means of a thorough analysis of those completed surveys, we got some important results and conclusions. We have found that job satisfaction in Call Center companies, is an important factor that influences the service they provide to users. We also concluded that the job satisfaction of telemarketers in this sector is especially related to the marital status and educational level.ca_ES
dc.language.isoengca_ES
dc.publisherAssociació Catalana de Comptabilitat i Direcció, ACCIDca_ES
dc.relation.isformatofReproducció del document publicat a https://doi.org/10.26595/eamr.2014.6.1.1ca_ES
dc.relation.ispartofEuropean Accounting and Management Review, 2019, vol. 1, núm. 1, p. 1-39ca_ES
dc.rightscc-by-nc (c) Gallizo, et al., 2019ca_ES
dc.rights.urihttp://creativecommons.org/licenses/by-nc/4.0/*
dc.subjectJob Satisfactionca_ES
dc.subjectEmployee-Organization Relationshipca_ES
dc.subjectStress/Well-beingca_ES
dc.titleAnalysis of job satisfaction in call centers in Spainca_ES
dc.typeinfo:eu-repo/semantics/articleca_ES
dc.identifier.idgrec029187
dc.type.versioninfo:eu-repo/semantics/publishedVersionca_ES
dc.rights.accessRightsinfo:eu-repo/semantics/openAccessca_ES
dc.identifier.doihttps://doi.org/10.26595/eamr.2014.6.1.1


Files in this item

Thumbnail
Thumbnail

This item appears in the following Collection(s)

Show simple item record

cc-by-nc (c)  Gallizo, et al., 2019
Except where otherwise noted, this item's license is described as cc-by-nc (c) Gallizo, et al., 2019