Analysis of job satisfaction in call centers in Spain

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Issue date
2019
Author
Gallizo Larraz, José Luis
Curós, Maria Pilar
Suggested citation
Gallizo Larraz, José Luis; Curós, Maria Pilar; . (2019) . Analysis of job satisfaction in call centers in Spain. European Accounting and Management Review, 2019, vol. 1, núm. 1, p. 1-39. https://doi.org/10.26595/eamr.2014.6.1.1.
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Abstract
The goal of this study to determine what factors influence the job satisfaction amongst the telemarketers from Call Centre in Spain. We developed a suitable methodology to write a questionnaire, which was filled-in by telemarketers from different companies. By means of a thorough analysis of those completed surveys, we got some important results and conclusions. We have found that job satisfaction in Call Center companies, is an important factor that influences the service they provide to users. We also concluded that the job satisfaction of telemarketers in this sector is especially related to the marital status and educational level.
URI
http://hdl.handle.net/10459.1/68280
DOI
https://doi.org/10.26595/eamr.2014.6.1.1
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European Accounting and Management Review, 2019, vol. 1, núm. 1, p. 1-39
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cc-by-nc (c) Gallizo, et al., 2019
Except where otherwise noted, this item's license is described as cc-by-nc (c) Gallizo, et al., 2019