dc.contributor.author | Cristóbal Fransi, Eduard | |
dc.contributor.author | Hernández Soriano, Francisco | |
dc.contributor.author | Ferrer Rosell, Berta | |
dc.contributor.author | Daries Ramón, Natalia | |
dc.date.accessioned | 2019-11-25T11:57:53Z | |
dc.date.available | 2019-11-25T11:57:53Z | |
dc.date.issued | 2019 | |
dc.identifier.issn | 2071-1050 | |
dc.identifier.uri | http://hdl.handle.net/10459.1/67601 | |
dc.description.abstract | The sharing economy has become a new socioeconomic activity that allows the co-creation, production, distribution and consumption of goods and services between individuals, driven by Web 2.0 and e-word of mouth. How these online platforms communicate their content is critical. This paper seeks to develop a scale for measuring the perceived quality of websites that offer information about sharing economy services focused on online peer-to-peer accommodation. The resulting model is validated by means of structural equations and is composed of four dimensions (efficiency; reliability, privacy/security; and communication). The influence that perceived quality exerts on satisfaction and loyalty is then explored from an online media perspective. A scale resulting from the combination of these two areas of knowledge (online media and e-service quality) may take advantage of the more beneficial features they have to offer and provide us with as balanced and convergent a model as possible. The results of the study show that all of the initial hypotheses are confirmed except one. Efficiency, reliability and privacy/security positively influence the perceived quality of a collaborative accommodation portal, whereas communication does not | |
dc.description.sponsorship | Funding: This research was funded by MINISTERIO DE ECONOMÍA, INDUSTRIA Y COMPETITIVIDAD, grant
id. TURCOLAB ECO2017-88984-R.
Acknowledgments: The authors acknowledge the support of the Catalan Government for the accreditation as
Consolidated Research Group TURESCO (2017 SGR 49). | |
dc.format.mimetype | application/pdf | |
dc.language.iso | eng | |
dc.publisher | MDPI | |
dc.relation | info:eu-repo/grantAgreement/AEI/Plan Estatal de Investigación Científica y Técnica y de Innovación 2013-2016/ECO2017-88984-R/ES/ANALISIS TURISTICO DE LAS PLATAFORMAS DE ALOJAMIENTO COLABORATIVO EN DESTINOS ESPAÑOLES A TRAVES DE CONTENIDO GENERADO POR LOS USUARIOS Y OTRAS FUENTES EN LINEA/ | |
dc.relation.isformatof | Reproducció del document publicat a https://doi.org/10.3390/su11133690 | |
dc.relation.ispartof | Sustainability, 2019, vol. 11, núm. 13, 3690 (18 p.) | |
dc.rights | cc-by (c) Cristóbal Fransi, Eduard et al., 2019 | |
dc.rights.uri | http://creativecommons.org/licenses/by/4.0 | |
dc.subject | Sharing economy | |
dc.subject | Collaborative platforms | |
dc.subject | Online peer-to-peer accommodation | |
dc.subject | Online media | |
dc.subject | Perceived quality | |
dc.subject | Loyalty | |
dc.subject | Satisfaction | |
dc.subject | E-services | |
dc.subject | Interactive communication | |
dc.subject | User empowerment | |
dc.title | Exploring service quality among online sharing economy platforms from an online media perspective | |
dc.type | info:eu-repo/semantics/article | |
dc.date.updated | 2019-11-25T11:57:53Z | |
dc.identifier.idgrec | 028782 | |
dc.type.version | info:eu-repo/semantics/publishedVersion | |
dc.rights.accessRights | info:eu-repo/semantics/openAccess | |
dc.identifier.doi | https://doi.org/10.3390/su11133690 | |