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dc.contributor.authorMariné Roig, Estela
dc.description.abstractThe explosion of content generated by users, in parallel with the spectacular growth of social media and the proliferation of mobile devices, is causing a paradigm shift in research. Surveys or interviews are no longer necessary to obtain users' opinions, because researchers can get this information freely on social media. In the field of tourism, online travel reviews (OTRs) hosted on travel-related websites stand out. The objective of this article is to demonstrate the usefulness of OTRs to analyse the image of a tourist destination. For this, a theoretical and methodological framework is defined, as well as metrics that allow for measuring different aspects (designative, appraisive and prescriptive) of the tourist image. The model is applied to the region of Attica (Greece) through a random sample of 300,000 TripAdvisor OTRs about attractions, activities, restaurants and hotels written in English between 2013 and 2018. The results show trends, preferences, assessments, and opinions from the demand side, which can be useful for destination managers in optimising the distribution of available resources and promoting sustainability.
dc.relation.isformatofReproducció del document publicat a
dc.relation.ispartofSustainability, 2019, vol. 11, núm. 12, p. 1-23
dc.rightscc-by (c) Mariné Roig, Estela, 2019
dc.subjectDestination image
dc.subjectUser-generated content
dc.subjectBig data analytics
dc.subjectOnline travel review
dc.subjectSentiment analysis
dc.titleDestination image analytics through traveller-generated content

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cc-by (c) Mariné Roig, Estela, 2019
Except where otherwise noted, this item's license is described as cc-by (c) Mariné Roig, Estela, 2019