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dc.contributor.authorBalagué, Cristina
dc.contributor.authorMartín Fuentes, Eva
dc.contributor.authorGómez Adillón, Ma. Jesús
dc.date.accessioned2018-12-21T12:26:01Z
dc.date.available2018-12-21T12:26:01Z
dc.date.issued2016-12-01
dc.identifier.issn1139-7861
dc.identifier.urihttp://hdl.handle.net/10459.1/65397
dc.description.abstractThis study analyzes the Electronic Word Of Mouth (eWOM) in the tourism sector through TripAdvisor and Booking.com. The aim is to check whether the criticism about the lack of veracity of TripAdvisor reviews are grounded by comparing the rankings of the five Spanish cities hotels with Booking.com. The results show that there is a correlation between the two rankings, indicating that falsification and manipulation of TripAdvisor reviews is not characteristic, as well as the higher category hotel the better position in the ranking and, the quantity of reviews affects the position in the ranking.
dc.format.mimetypeapplication/pdf
dc.language.isoeng
dc.publisherUniversidad de Murcia
dc.relation.isformatofReproducció del document publicat a https://revistas.um.es/turismo/article/view/271351/199921
dc.relation.ispartofCuadernos de Turismo, 2016, núm. 38, p. 513-516
dc.rightscc-by-nc-nd (c) Balagué et al., 2016, 2016
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/3.0/es/
dc.subjectElectronic Word of Mouth
dc.subjectTripAdvisor
dc.subjectBooking.com
dc.subjectRanking
dc.titleReliability of authenticated versus non-authenticated hotel reviews: TripAdvisor and Booking.com case
dc.typeinfo:eu-repo/semantics/article
dc.date.updated2018-12-21T12:26:02Z
dc.identifier.idgrec024772
dc.type.versionpublishedVersion
dc.rights.accessRightsinfo:eu-repo/semantics/openAccess


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cc-by-nc-nd (c) Balagué et al., 2016, 2016
Except where otherwise noted, this item's license is described as cc-by-nc-nd (c) Balagué et al., 2016, 2016