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    • Measuring service quality in sport management: an application of the SERVQUAL scale 

      Cristóbal Fransi, Eduard; Gómez Adillón, Ma. Jesús; Thorsson Johansson, Ann; Daries Ramón, Natalia (Edicions de la Universitat de Lleida, 2010)
      The aim of this study is to provide an instrument for measuring service quality in sports enterprises from the point of view of the customers. For this purpose we intend to elaborate an enquiry starting out from a more ...