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    • Analysis of job satisfaction in call centers in Spain 

      Gallizo Larraz, José Luis; Curós, Maria Pilar (Associació Catalana de Comptabilitat i Direcció, ACCID, 2019)
      The goal of this study to determine what factors influence the job satisfaction amongst the telemarketers from Call Centre in Spain. We developed a suitable methodology to write a questionnaire, which was filled-in by ...